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Accelerating CX Maturity in Europe - The Shape of Things to Come

By Zendesk

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How Organisations Make More Intelligent CX Agents with AI

By Zendesk

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AI in Customer Service Quality Assurance: A Complete Guide

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AI in Customer Service Quality Assurance: A Complete Guide

By Zendesk

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eCommerce Conversion Rate Optimization

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18 Top Strategies for eCommerce Conversion Rate Optimisation

By Yotpo

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Boxing Day Sales

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10 Boxing Day Email Marketing Examples

By Klaviyo

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Customer Service Rep, sat at a desk, high-fiving a customer's arm, coming from the screen of a laptop

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How to Improve Customer Service: 20 Effective Tips

By Zendesk

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The Ultimate Guide to Discount Pricing Strategies that Win and Retain Customers

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The Ultimate Guide to Discount Pricing Strategies that Win and Retain Customers

By Klaviyo

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Rory Sutherland

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EE & BT's Christian Thrane is bringing home the bacon since the merger and rebrand

By ALF Insight

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Using Vision to Revolutionise Consumer Insights

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Using Vision to Revolutionise Consumer Insights

By Dr. Hannah Roberts - Vision One Research

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The Marketing Shift That's Creating Industry Giants: Experiences vs. Campaigns!

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The Marketing Shift That's Creating Industry Giants: Experiences vs. Campaigns!

By Tap CXM

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8 Key Email Metrics to Measure and Optimise in 2024

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8 Key Email Metrics to Measure and Optimise in 2024

By Klaviyo

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Why 2nd Party Data Offers Stand-Out ROI for Marketers

By Corpdata

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