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The Impact of Customer Star Ratings and Reviews on UK Buying Behaviour
White Paper
New

The Impact of Customer Star Ratings and Reviews on UK Buying Behaviour

By Trustpilot
Marketing
Commerce
CX
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Personalization 101: A recap of what it is, why it's important, plus key examples
Article
New

Personalization 101: A Recap of What It Is, Why It's Important, Plus Key Examples

By Zendesk

Categories

Marketing
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eyond the Click: Building Trust Through Transparent Data Collection
Article
New

Beyond the Click: Building Trust Through Transparent Data Collection

By Jonathan Miles - Horizon

Categories

Marketing
Read
New UK Payment Regulations 2025: What Consumers & Businesses Need to Know
Article
New

New UK Payment Regulations 2025: What Consumers & Businesses Need to Know

By DECTA

Categories

Commerce
Read
How the AI Revolution Is Changing the Game for Retail Brands 
Article
New

How the AI Revolution Is Changing the Game for Retail Brands 

By Susan Ganeshan - Emplifi

Categories

Marketing
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10 Essential Books and Podcasts for CX Leaders
White Paper
New

10 Essential Books and Podcasts for CX Leaders

By Zendesk
CX
Commerce
Marketing
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Never Miss a Consumer Trend: 6 Steps to Understand What Your Audience Really Wants
White Paper
New

Never Miss a Consumer Trend: 6 Steps to Understand What Your Audience Really Wants

By Similarweb
Marketing
CX
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3 Customer Service Workers, posed in an unlikely way, wearing telephone headsets, holding oragami shapes
Article

No Time to Waste: 5 AI Tactics to Scale Customer Service Without Adding Headcount

By Zendesk

Categories

CX
Read
How to write 10/10 AI instructions
Article

How to write 10/10 AI instructions (and no, we don't mean prompts)

By Optimizely

Categories

Marketing
Read
A cartoon woman, surrounded by many types of hat
White Paper

Wear Many Hats Well - A Social Media Manager's Guide to Smarter Working

By Agorapulse
Marketing
Commerce
CX
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Accelerating CX in 2025: A 5-step AI Readiness Checklist
Article

Accelerating CX in 2025: A 5-step AI Readiness Checklist

By Zendesk

Categories

CX
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Attitudes towards Shopping, Offers and Coupons
White Paper

Attitudes Towards Shopping, Offers and Coupons

By Savi
Commerce
CX
Marketing
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