Why use a mobile field solution?

1) It’s all about customer satisfaction. “The most successful organizations regard customer satisfaction as their best measure of success,” according to Business 2 Community.

2) It’s no wonder then that companies see customer satisfaction as so critical when “84% of customers claimed to have stopped doing business with a brand following a bad experience.”

3) You won’t get there with outdated business practices. According to TechnologyAdvice, relying on paper-based workflows allows “technicians to focus almost exclusively on each job at hand, but it doesn’t afford them any tools for productivity, record-keeping, or communication.”

4) Which is why “top performing organizations are 52% more likely than their peers to prioritize investment in mobility to provide technicians with better access to information in the field,” according to Aberdeen Group research analyst, Aly Pinder.

Want more like this?

Want more like this?

Insight delivered to your inbox

Keep up to date with our free email. Hand picked whitepapers and posts from our blog, as well as exclusive videos and webinar invitations keep our Users one step ahead.

sign up

By clicking 'SIGN UP', you agree to our Terms of Use and Privacy Policy

SIGN UP

By clicking 'SIGN UP', you agree to our Terms of Use and Privacy Policy

5) And when you integrate mobile access with your ERP system, you not only give your field teams real-time access to information, you also give your organization greater visibility into the product and service lifecycle processes.

6) Process invoices quicker. Your field service team can electronically transmit invoices to your back-office system as soon as jobs are completed, helping to increase your cash flow.

7)Invoice correctly the first time. A mobile field service solution that uses predefined fields and checklists is much less susceptible to mistakes and omissions than a paper-based system.

8) Increase first time fix rates. Your field service team will have easy access to all the critical information they might need, such as manuals and work history.

9) Empower your sales team. Giving mobile, real-time access to customer data (such as order and warranty information) to your sales team allows them to immediately answer customer queries when they are onsite with customers.

10) Improve decision-making. Real-time access to data (such as KPIs and cash flow) and automatic alerts that are “based on present and future conditions” allows executives to nimbly respond to any opportunity or crisis.